Shipping & returns

SHIPPING & DELIVERY POLICY 

ANVÄNDA® processes orders promptly so you can use your gear as soon as possible.

By placing an order, you acknowledge and agree that delivery confirmation from the carrier constitutes proof of delivery.

ANVÄNDA is not responsible for loss, theft, or misdelivery once a shipment is marked Delivered by the carrier.

If tracking shows Delivered but you cannot locate your package, you must contact the carrier directly. Carrier confirmation of delivery supersedes customer claims of non-receipt.

ORDER PROCESSING & SHIPPING TIMES

  • Processing time: 1–7 business days

  • Shipping time (U.S.): 1–4 business days

  • Shipping time (International): 7–10 business days after shipment

All shipping times are estimates only and not guarantees.

Delays caused by carriers, customs, weather, holidays, or incorrect address information are outside ANVÄNDA’s control and do not qualify for refunds or chargebacks.

INTERNATIONAL SHIPPING & CUSTOMS

International customers are solely responsible for:

  • Duties, taxes, customs fees

  • Import restrictions

  • Delays caused by customs authorities

Refusal to pay customs fees or refusal of delivery does not constitute a return and does not entitle the customer to a refund.

RETURNS & REFUNDS POLICY 

RETURN WINDOW

Returns are accepted within 30 calendar days of delivery, provided all conditions below are met.

CONDITION REQUIREMENTS

Returned items must be:

  • Unused, unworn, unwashed

  • In original packaging

  • With all tags attached

Items failing inspection may be refused or refunded at a reduced amount depending on our discretion.

DEFECTIVE / DAMAGED ITEMS

To be eligible for a refund or replacement due to defect:

  • You must submit clear (unedited) photos or video evidence

  • Evidence must show the defect and packaging

  • Requests without proof will not be processed

Damage caused by wear, misuse, or normal use is not considered a defect.

FINAL SALE ITEMS

The following items are FINAL SALE and non-returnable:

  • Sale or discounted items

  • Pre-orders

  • Limited editions

  • Finds

  • Masks or hygienic products

No exceptions.

RETURN SHIPPING & FEES

Some companies bake return costs into their pricing — we don’t do that shit, so no one is paying for other people’s returns.

  • Customers are responsible for return shipping

  • Original shipping charges are non-refundable

  • If free or reduced shipping was provided, ANVÄNDA may deduct the actual outbound shipping cost from the refund

  • Returns must be shipped to ANVÄNDA fulfillment centers; third-party pickup is not accepted

A restocking fee of up to 15% may apply.

PROMOTIONAL & FREE ITEMS 

If your order includes any item provided free of charge, including promotional items, bundled items, gifts, or courtesy replacements:

  • All such items must be returned with the main order.

  • Failure to return a free item authorizes ANVÄNDA to deduct or charge the full retail value of that item from your refund or original payment method.

This authorization survives cancellation, refund, or dispute.

REFUND METHOD & TIMING

  • Refunds are issued only to the original payment method

  • Processing may take 10–14 business days after receipt and inspection

           ANVÄNDA reserves the right to deny refunds:

  • After 30 days

  • For items showing use or damage at our discretion

  • For incomplete returns

DISPUTES 

By completing your purchase, you agree to:

  • Contact ANVÄNDA first to attempt resolution

  • Comply with all return and proof requirements before initiating a dispute

           Unauthorized disputes inconsistent with this policy may result in:

  • Denial of refund

  • Deduction of shipping, handling, or promotional item value

  • Account restrictions or future order cancellation

Carrier delivery confirmation, photographic inspection records, and this policy will be used as evidence in dispute representment.

THIRD-PARTY PURCHASES

Returns and refunds apply only to purchases made directly through ANVÄNDA.com. Purchases from third-party retailers are governed by their respective policies.

FINAL DISCLAIMERS

ANVÄNDA does not price match competitors or dealers.

If a package is returned to us due to refusal, incorrect address, or failure to claim delivery, we may, at our discretion, issue a refund less shipping and applicable fees.